Try turning off and on your console, or change from Wi-Fi to a wired internet connection.Check if your PS system software needs an updating according to your console.Try searching in your email inbox for PlayStation verifies and clicks the link in the email to verify your sign-in ID.If you know your username and password, but still can’t sign-in This can be done by clicking on “Security” in the left menu of your profile. Once you have successfully changed your password, sign out on all devices that have been used to log into your account.If you can’t provide the verification information for your account or open the password reset email, you will need to contact PlayStation Support. You will receive an email to confirm the password change, and you can sign in with a new password.Don’t forget to use a combination of upper and lower-case letters, numbers and special characters. Follow the secure link, enter the requested information to verify your identity.Repeat the steps to reset your password and make sure that the email address indicated on the “Forgot your password?” screen is the one you use to log in to your account. It is possible that you have not entered your email address correctly. You may wait a few minutes to receive the verification email. Click the link within the email or copy and paste the URL into an internet browser. Check your email inbox for the verification email, making sure to search in all mailboxes, including any spam or junk folders.From the PS home screen or login page go to the Account Management and select “Trouble Signing” in, then Reset your password and enter your login ID which is the email address you have registered as user.You can reset it from the web or on your PSN console, following the next steps: If you forgot your PlayStation Network password If you find the email address you used to set up the account, then proceed to reset your password. Or you may take a look at the service accounts linked to your PSN account, because the email you used to associate those services may also be the one that you used on your PSN. Search in your email inboxes, including any junk or spam folders for mails received due to PlayStation purchases.If you forgot your sign-in ID (email address) for PSN Sometimes, the management of and user account could have common sign in problems to access, that can be solved by following simple steps. Each user of PlayStation Network (PSN) has a unique ID and password associated with a valid email address that is used by PSN to verify, protect and update important information.
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